Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Center

  • You will find nearly all the answers to your questions in the easy–to–navigate Help section incorporated into our Control Panel. It offers an in–depth knowledgebase with commonly asked questions and comprehensive help articles written by our experienced technical support staff.

  • Top quality support service
  • How–To Videos

  • For people who prefer to find out how to troubleshoot a commonly experienced problem by watching a tutorial video, we have added a collection of video tutorials to our Control Panel. All the training videos are very short and easy to comprehend. They offer visual demonstrations of various website administration techniques.

  • Intuitive help center
  • A 60–Minute Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24/7/365 help desk service and feature a sixty–minute support ticket response guarantee. Our seasoned support engineers will be available to you 24–7–365 and will fix any issue that you could chance upon within maximum one hour after the customer support ticket submission. In the majority of instances, a reply will be provided to you within twenty minutes.