A One–Hour Response Time Guarantee
All your help requests will be attended to in no more than 60 minutes after the ticket or e–mail is submitted. If your issue requires additional assistance from a server admin, we will direct the ticket or the email to the person on duty, in a timely manner and will leave a comment to inform you that more time will be needed for finding the best solution. If you order the Optional Managed Services package, any of the server management tasks included there will be executed whenever you decide.
An Outstanding Client Support Service
If you require help while working with the Control Panel or with any of the applications that we’ve pre–installed on the dedicated web hosting server for you, do reach the tech support team anytime via the ticketing system. In addition, should you require help managing your dedicated hosting server, you can order the Optional Managed Services package, which includes OS updates on a weekly basis, problem troubleshooting and software installation services, server monitoring and rebooting services, data backup disk space, etcetera.
An Intuitive Help Section
We have equipped the Control Panel with a circumstantial knowledge base, which features detailed explanations of its features and functions. Plus, we have created exhaustive video tutorials that will further explain to you how to carry out a certain action or resolve a regularly encountered problem. All the educational articles and the video tutorials are easily reachable from every Control Panel section via the Videos and Help buttons situated in the top right corner.