24/7 Customer Support in Shared Web Hosting
All our Linux shared web hosting come with 24/7/365 pre-sales, customer and technical support, so regardless of whether you're inquiring about our services well before you make a purchase or you're an existing client and you have any kind of question or some difficulty, you're able to contact us any time, which includes weekends and holidays. We have multiple channels to get in touch with us - several telephone lines around the globe for your convenience and live chat support for pre-sales, billing and general questions; e-mail messages and support tickets for more complex matters or any matters which need longer time to research and take care of. Unlike various other website hosting providers, our trouble tickets have a guaranteed maximum response time of just one hour, which means that whatever your problem is, it will be resolved in a timely manner and you won't waste days so as to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server that you select, you will be able to take full advantage of our 24/7 technical support services even on public holidays. All of your websites will be available all of the time and so will we. With quite a few connection options, you are able to pick the optimal method to get in touch with us and learn more about our solutions if you do not have an account yet, or get assistance in case you're already among our customers. You'll be able to phone us, have a chat with a live representative, send an e-mail or open a ticket from the Help section of the Hepsia hosting Control Panel. The previous two options feature a one-hour response time warranty, though it rarely takes over 20 min to get assistance whatever the nature of the issue. With our customer and technical support services, we will be there for you anytime you need us, not a few days after that.
24/7 Customer Support in VPS Web Hosting
In case you rent a Virtual Private Server from our company, you'll be able to contact us 24/7 for every server-related issue or fordifferent issues or questions associated with the pre-installed software the server comes with. If you have not obtained your virtual private server plan yet, you're able to learn more about our solutions by giving us a call or by using the live chat service. For more technical problems, you're able to send an e-mail message or open a ticket through your billing Control Panel and you will get support within no more than an hour regardless of the time of the day, even on weekends and holidays. The actual answer time generally does not extend past 30 mins. In case you're looking for assistance with third-party software, you can take advantage of the Managed Services upgrade which you can include to each VPS plan and our administrators can help you with any installation or troubleshooting issue you have experienced.
24/7 Customer Support in Dedicated Servers Hosting
If you buy a dedicated server from us, you can contact us anytime using different channels and the maximum time that you will have to wait for a response is up to 1 hour, which means that you can forget all about waiting a whole day. Our customer and tech support service is accessible 24/7 regardless of whether it is a holiday or a weekend and we will help you with anything related to the applications that are pre-installed on your server. To get in touch with us about a tech issue, you can open a ticket from the Help section of your billing Control Panel or you can send us an e-mail. In case you have any general questions or you'd like to learn more about our services before you order, you can use our live chat or you could call one of the local telephone numbers that we have in various countries around the world. When you're looking for help with third-party software that you are unable to install or operate properly, you're able to add the Managed Services upgrade to your current package and our system administrators will assist you.